{"id":238,"date":"2021-09-30T15:25:27","date_gmt":"2021-09-30T02:25:27","guid":{"rendered":"https:\/\/mortgageandinsuranceshop.co.nz\/?page_id=238"},"modified":"2021-09-30T16:02:46","modified_gmt":"2021-09-30T03:02:46","slug":"important-information","status":"publish","type":"page","link":"https:\/\/mortgageandinsuranceshop.co.nz\/important-information\/","title":{"rendered":"Important Information"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"background-color: #3cbced;background-image:linear-gradient(180deg, rgba(60,188,237,0.72) 0%,rgba(60,188,237,0.8) 100%);background-position: center top;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" data-bg=\"https:\/\/mortgageandinsuranceshop.co.nz\/wp-content\/uploads\/2021\/07\/adana-hulett-ZB74i9gDyZc-unsplash-1.jpg\" data-bg-gradient=\"linear-gradient(180deg, rgba(60,188,237,0.72) 0%,rgba(60,188,237,0.8) 100%)\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;color:#ffffff;--fontSize:54;line-height:1.16;\">Important Information<\/h1><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 50px;margin-top : 0px;padding-right : 0px;padding-bottom : 20px;margin-bottom : 60px;padding-left : 0px;min-height:15vh;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}.fusion-title.fusion-title-text.fusion-title-2 a{color:#3cbced}.fusion-title.fusion-title-text.fusion-title-2 a:hover{color:#3cbced}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h6 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18px;line-height:1.5;\"><a href=\"https:\/\/mortgageandinsuranceshop.co.nz\/wp-content\/uploads\/2021\/09\/Publicly-Disclosure-Document-August-2021-converted.pdf\" class=\"awb-custom-text-color awb-custom-text-hover-color\" target=\"_blank\">Click here to read our Public Disclosure document<\/a><\/h6><\/div><div ><style>.fusion-body .fusion-button.button-1{border-radius:5px 5px 5px 5px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/mortgageandinsuranceshop.co.nz\/wp-content\/uploads\/2021\/09\/Publicly-Disclosure-Document-August-2021-converted.pdf\" style=\"margin-bottom:60px;\"><span class=\"fusion-button-text\">Click Here<\/span><\/a><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}.fusion-title.fusion-title-text.fusion-title-3 a{color:#3cbced}.fusion-title.fusion-title-text.fusion-title-3 a:hover{color:#3cbced}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h6 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18px;line-height:1.5;\"><a href=\"https:\/\/mortgageandinsuranceshop.co.nz\/wp-content\/uploads\/2021\/09\/Privacy-Policy-WEBSITE-NZFSG-August-2021.pdf\" class=\"awb-custom-text-color awb-custom-text-hover-color\" target=\"_blank\">Click here to read our Privacy Policy<\/a><\/h6><\/div><div ><style>.fusion-body .fusion-button.button-2{border-radius:5px 5px 5px 5px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/mortgageandinsuranceshop.co.nz\/wp-content\/uploads\/2021\/09\/Privacy-Policy-WEBSITE-NZFSG-August-2021.pdf\"><span class=\"fusion-button-text\">Click Here<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 60px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:1.3;\">Handling Complaints<\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.<\/p>\n<p>Please send an email to <a href=\"mailto:brendon@mandishop.co.nz\">brendon@mandishop.co.nz<\/a> and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.<\/p>\n<p>When we receive your complaint, we will:<\/p>\n<ul>\n<li>acknowledge your complaint within 1-2 working days\u00a0<\/li>\n<li>gather and evaluate information about your complaint<\/li>\n<li>respond to you within 20 working days.<\/li>\n<\/ul>\n<p>If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.<\/p>\n<p>FSCL\u2019s service does not cost you anything and they will help resolve the complaint. You can contact FSCL:\u00a0<\/p>\n<ul>\n<li>by calling <a href=\"tel:0800347257\">0800 347 257<\/a>\u00a0<\/li>\n<li>by emailing <a href=\"mailto:complaints@fscl.org.nz\">complaints@fscl.org.nz<\/a>\u00a0<\/li>\n<li>through FSCL\u2019s website: <a href=\"https:\/\/www.fscl.org.nz\" target=\"_blank\" rel=\"noopener\">www.fscl.org.nz<\/a>\u00a0<\/li>\n<li>writing to: FSCL PO Box 5967 WELLINGTON 6011<\/li>\n<\/ul>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/mortgageandinsuranceshop.co.nz\/wp-json\/wp\/v2\/pages\/238"}],"collection":[{"href":"https:\/\/mortgageandinsuranceshop.co.nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mortgageandinsuranceshop.co.nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mortgageandinsuranceshop.co.nz\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mortgageandinsuranceshop.co.nz\/wp-json\/wp\/v2\/comments?post=238"}],"version-history":[{"count":0,"href":"https:\/\/mortgageandinsuranceshop.co.nz\/wp-json\/wp\/v2\/pages\/238\/revisions"}],"wp:attachment":[{"href":"https:\/\/mortgageandinsuranceshop.co.nz\/wp-json\/wp\/v2\/media?parent=238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}